Comments on: Smartyhost sucks http://simongriffiths.name/2008/09/04/smartyhost-sucks/ My thoughts on .... everything Fri, 04 May 2012 13:22:51 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: admin http://simongriffiths.name/2008/09/04/smartyhost-sucks/comment-page-1/#comment-4887 admin Mon, 28 Sep 2009 11:39:56 +0000 http://simongriffiths.name/?p=71#comment-4887 I can sympathize with you. It sounds like you had the same customer service person I did! I ended up laughing at him as he refused to put me through to someone higher up. My advice would be to contact MYOB, there owners, and complain to them. After a lot if shouting I eventually got through to someone there who was very reasonable and was more than aware of the problems and consequences, which smartyhost did not seem to be. The head of marketing at smartyhost was quite reasonable too. I'll try to find her name and email it to you. In the short term their advice which I believe is as good as it can be was to:- - Change all your passwords. - Re-upload your site, presuming you have a backup which if you use a CMS may not be so easy. In the longer term I would try to move your hosting as you can't guarantee it will not happen again. If you aren't limited to Australian hosting by SEO, Godaddy is great and cheap. If you are try to negotiate a deal to move your hosting from smartyhost to myob hosting or ilisys which are all in the same group (I think but myob has just changed hands). Hope this is of some help. I know how frustrating it can be trying to get through to their tech help. I can sympathize with you. It sounds like you had the same customer service person I did! I ended up laughing at him as he refused to put me through to someone higher up.

My advice would be to contact MYOB, there owners, and complain to them. After a lot if shouting I eventually got through to someone there who was very reasonable and was more than aware of the problems and consequences, which smartyhost did not seem to be. The head of marketing at smartyhost was quite reasonable too. I’ll try to find her name and email it to you.

In the short term their advice which I believe is as good as it can be was to:-
- Change all your passwords.
- Re-upload your site, presuming you have a backup which if you use a CMS may not be so easy.

In the longer term I would try to move your hosting as you can’t guarantee it will not happen again. If you aren’t limited to Australian hosting by SEO, Godaddy is great and cheap. If you are try to negotiate a deal to move your hosting from smartyhost to myob hosting or ilisys which are all in the same group (I think but myob has just changed hands).

Hope this is of some help. I know how frustrating it can be trying to get through to their tech help.

]]> By: ehjude http://simongriffiths.name/2008/09/04/smartyhost-sucks/comment-page-1/#comment-4884 ehjude Mon, 28 Sep 2009 08:32:45 +0000 http://simongriffiths.name/?p=71#comment-4884 I have had a nightmarish day trying to free this website from Smarty Host, I wonder what wouold happen if I put smarty host sucks into google and I arrived here. The issues with my clients site were similar, some sort of corruption so the site could not be accessed. My client gave up the mornings work to call them, the technician was not able to assist and would not allow her to speak to his manager. He promised if she sent an email to support they would responed within 2 hours. It is now 7 hours later and I am most disatisfied. I have had a nightmarish day trying to free this website from Smarty Host, I wonder what wouold happen if I put smarty host sucks into google and I arrived here. The issues with my clients site were similar, some sort of corruption so the site could not be accessed. My client gave up the mornings work to call them, the technician was not able to assist and would not allow her to speak to his manager. He promised if she sent an email to support they would responed within 2 hours. It is now 7 hours later and I am most disatisfied.

]]> By: admin http://simongriffiths.name/2008/09/04/smartyhost-sucks/comment-page-1/#comment-169 admin Tue, 02 Dec 2008 12:41:53 +0000 http://simongriffiths.name/?p=71#comment-169 I do have some good news on the Smartyhost front. MYOB bought Smartyhost a while back, and are more than aware of the issues both with the incorrect certificates and trojan problems. When I spoke to them they were very apologetic and had people in trying to fix up the problems. In the last week or so the 'spanel' has changed a bit (ok it needs to be changed a lot), they have changed everyones passwords which I believe is the start of changes to come. If you are running something that is business critical, I would say probably best move it just to be sure, and MYOB may well do you a deal to move over to them. If it is a personal thing, maybe hold off for a while and see how they go. I do have some good news on the Smartyhost front. MYOB bought Smartyhost a while back, and are more than aware of the issues both with the incorrect certificates and trojan problems.

When I spoke to them they were very apologetic and had people in trying to fix up the problems.

In the last week or so the ‘spanel’ has changed a bit (ok it needs to be changed a lot), they have changed everyones passwords which I believe is the start of changes to come.

If you are running something that is business critical, I would say probably best move it just to be sure, and MYOB may well do you a deal to move over to them. If it is a personal thing, maybe hold off for a while and see how they go.

]]> By: Pete http://simongriffiths.name/2008/09/04/smartyhost-sucks/comment-page-1/#comment-149 Pete Fri, 28 Nov 2008 01:40:08 +0000 http://simongriffiths.name/?p=71#comment-149 I won't be using them anymore. Too many of my sites have been hacked at the server level and i'm not happy one bit. Not only that but their control panel is lousey and they don't run cpanel or cron jobs I won’t be using them anymore. Too many of my sites have been hacked at the server level and i’m not happy one bit.

Not only that but their control panel is lousey and they don’t run cpanel or cron jobs

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