Simon Griffiths Blog » iiNet http://simongriffiths.name My thoughts on .... everything Sun, 30 Oct 2011 23:52:23 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 My iiNet VOIP problems http://simongriffiths.name/2008/03/11/my-iinet-voip-problems/ http://simongriffiths.name/2008/03/11/my-iinet-voip-problems/#comments Tue, 11 Mar 2008 07:19:48 +0000 Simon http://simongriffiths.name/?p=12 Another rant I’m afraid. Maybe I should use appropriate tags

<rant>

I have an iiNet VOIP account which I swapped to recently. I have spent about 2 months going from one tech support to another trying to convince them that I have set it up right and that something just wasn’t working. Eventually I spoke to Belkin the router manufacturer and they confirmed that it was just broken and gave me a ref number to quote iiNet.

Up until that point everything was fine but long winded, but today I phoned them up, was again asked to go through the same stuff, and told rather shortly that if the next router didn’t work I should go elsewhere! Not sure that is great customer service! Not only have I had a faulty router for 2 months, had to wait for hours on the phone in their queue, but I’m then basically told that it’s my fault!

End of rant

</rant>

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